Frequently Asked Questions
Common Questions About Support, Security, And Turnaround
Straight answers to the things customers ask most before starting a repair, remote session, or business support relationship.
FAQ - All Questions
Everything customers ask most, grouped by topic for quicker answers.
Getting Help
What is included in the free initial review?
The free initial review includes an introductory conversation, a high-level review of the information you provide, and a recommended next step. Hands-on diagnostics, troubleshooting, repairs, products, and ongoing support are separately scoped and priced for approval before paid work begins.
What computer repair and IT services do you offer?
Zach's Computer Services offers computer repair, remote support, virus and malware removal, network setup and support, cloud backup and security help, software installation and optimization, and small business IT support.
Do you repair both Windows PCs and Apple Macs?
Yes. Zach's Computer Services supports both Windows PCs and Apple Macs across all major brands.
How quickly will you respond?
Routine support is scheduled by arrangement. Contact Zach to confirm availability; call for a critical outage or security incident.
Do you offer emergency support?
Call for a critical outage or security incident so availability and next steps can be confirmed. Routine support is scheduled by arrangement.
How long do computer repairs take?
Timing depends on the issue, scheduling, and any required parts. Zach will discuss the expected turnaround when the work is scoped.
Remote
Is remote computer support available and secure?
Yes. Remote support is available anywhere with internet access. Sessions are encrypted, you can watch the work live, and you stay in control of ending the connection.
Privacy
Will you see my personal files?
Only with your permission. Client systems, files, and business details stay private and are not discussed after leaving a job.
Can you back up my data or securely wipe a drive?
Yes. Backups can be performed before risky work when possible, and secure wipe requests can be handled as part of the service.
Repairs
Do you fix Windows Update and driver issues?
Yes. Update failures, driver conflicts, and Windows stabilization issues are common support requests.
Can you fix Microsoft OneDrive sync problems?
Yes. Support includes sign-in loops, Files On-Demand issues, duplicate folders, and related sync problems.
Windows 10 end of support - what should I do?
Support includes Windows 11 compatibility checks, upgrade planning, migrations, and replacement guidance when needed.
Business IT
Do you support small businesses (Microsoft 365, device management, backups)?
Yes. Services include Microsoft 365 support, endpoint management, patching, secure configurations, backups, managed AV/EDR, and ongoing monitoring-style support.
When are managed IT patches installed?
The standard patch window is Sundays from 2:00 AM-6:00 AM Eastern time.
Service Area
What areas do you serve in Tampa Bay?
Primary on-site areas include Riverview, Apollo Beach, Sun City Center, Ruskin, Gibsonton, Brandon, and Tampa. Extended service covers Hillsborough County and surrounding Tampa Bay communities. Remote support is available anywhere with internet access.
General
What's the fastest way to get help?
Call or request help to confirm availability and discuss the issue. If Zach has already provided a support code, enter it on the remote support page.
Still Have Questions?